Frozen District is a Polish video game developer and publisher headquartered in Kraków, Poland.

Company Details:
Frozen District sp. z o.o.
ul. Kołowa 8, 30‑134 Kraków, Poland
NIP: 779 245 39 49 | KRS: 0000652670
e‑mail: community@frozendistrict.com

House Flipper Series:

• House Flipper
  
• House Flipper VR
  
• House Flipper Pets VR
  
• House Flipper 2
  
• All present and future downloadable content (collectively, the “Games”)

By purchasing, downloading, installing, or playing any title in the House Flipper series, you agree to be bound by this agreement. If you are under 18 (or the age of legal majority where you live), you confirm that a parent or legal guardian has reviewed and accepted this Agreement on your behalf.

We respect your privacy. This Privacy Policy describes the types of personal information we collect, how we use the information, with whom we share it, and the choices you can make.

What Information Do We Collect?
We collect personal information you provide when you choose to share it with us through:

• Sending us an e‑mail
  
• Signing up for our mailing lists or newsletters
  
• Sending us a bug report
  
• Becoming a user of our software and systems
  
• Working with us on a project

We also collect information automatically, including IP address, browser type, operating system, ISP, device identifiers (e.g., your Steam ID) and website usage data.

Legal bases (Art. 6 GDPR):

• Performance of a contract (providing the Games/support)
  
• Your consent (newsletters, non‑essential cookies)
  
• Our legitimate interest (campaign analytics)

We do not collect personal information from anyone we know to be under 16 years of age. If we are made aware that information has been submitted by a child under 16, we will delete it.

Cookies and Analytics
We may use cookies or other technologies to collect certain information about website visitors to monitor interactions with our e‑mails, text messages, and online advertisements. This information is used to track visitor use of our websites and to compile statistical reports on website activity with Google Analytics and Pardot Marketing Automation System.

For example, we may automatically collect:

• Browser and operating‑system type
  
• Internet Service Provider (“ISP”)
  
• Internet Protocol (“IP”) address
  
• Software version
  
• Approximate geo‑location (e.g., IP address or cell tower)
  
• Browsing behavior and website‑usage data

You can set your browser not to accept cookies. However, some features may not function properly as a result. For further information, visit www.aboutcookies.org or www.allaboutcookies.org.

To understand the success of our advertising campaigns, we use Gamesight to note when individuals interact with our online advertisements. We are informed of the IP addresses of such individuals and their Steam ID. This information is used only to better understand the success of our advertising campaigns.

Legal basis: legitimate interest (Art. 6 (1)(f) GDPR)

• Help manage your account
  
• Send you requested information
  
• Send e‑mails relating to mailing lists you joined (with opt‑out option)
  
• Send occasional relevant marketing e‑mails (with opt‑out option)
  
• Contact you about specific products if you request information

We do not pass your information to third parties without your consent.

We implement security measures including regular malware scanning, e‑mail filtering, and security patching. All personal information is contained behind secured networks only accessible by authorized staff. Our methods meet GDPR compliance requirements.

You have the right to:

• Access your personal data
  
• Request deletion of personal data
  
• Request correction of personal data
  
• Request restriction of processing
  
• Request transfer of personal data to another entity
  
• Object to processing of your data

To exercise these rights, contact us at community@frozendistrict.com
You are also entitled to contact local data protection authorities, including the President of the Data Protection Office.

We reserve the right to amend this Privacy Policy at any time in response to changes in applicable data‑protection and privacy legislation.


Responsible and Respectful Use
Do not create, share, or upload UGC that:

• Contains offensive, illegal, racist, xenophobic, sexist, defamatory, or inappropriate material
  
• Violates third‑party rights, including intellectual‑property or privacy rights
  
• Uses third‑party intellectual property without proper permissions
  
• Contains someone else's personal data
  
• Harasses or demeans others based on race, ethnicity, language, sex, gender, sexual orientation, disability, appearance, age, religious or political beliefs, marital status, nationality, employment status, or socioeconomic status
  
• Contains illegal content or references that do not comply with local laws
  
• Infringes on patents, trademarks, copyrights, or other intellectual‑property rights
  
• Advertises, campaigns, or promotes political, religious, or commercial views

Intellectual Property

• Do not use our trademarks, logos, or proprietary assets in ways that could cause confusion or imply endorsement without written permission
  
• Ensure your content does not infringe on our intellectual‑property rights
  
• You are responsible for obtaining permission to post content you do not own
  
• Include copyright notices where appropriate

Enforcement
If you violate these terms, we may:

• Block or delete the relevant UGC
  
• Block your access to the Games temporarily or permanently
  
• Delete your user account

You shall not be entitled to compensation or reimbursement in such cases. We may inform you to clarify or remedy the infringement at our sole discretion.

Licence for Marketing Use
We are proud of what our players create and want to showcase these works in our marketing materials. By submitting UGC you confirm you have the necessary rights and grant Frozen District sp. z o.o. a worldwide, non‑exclusive, perpetual, transferable, sublicensable, royalty‑free licence to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, transmit, publicly perform and display your UGC, in whole or in part, in any media for promotional, community and other non‑commercial purposes related to the Games. This licence does not transfer ownership of the UGC to Frozen District. To the extent permitted by law, you agree not to assert your moral rights (including the right of integrity and attribution) against Frozen District for these uses.

Reporting Violations

• Report in‑game
  
• Visit https://houseflipper.zendesk.com
  
• For House Flipper 2, report it on the website https://mod.io/g/hf2

Last updated: 24.07.2025